London, United Kingdom (On-site)

JOB DESCRIPTION

Enjoy attractive benefits including 20 Paid Holidays, Pension, Health Benefits, and more!

Join our dynamic fintech team as a Customer Service Representative and play a pivotal role in delivering exceptional customer service. As part of our team, you will provide support to clients by handling inquiries, resolving issues, and processing various financial transactions. Your responsibilities will include assisting customers with account management, conducting financial transactions accurately and efficiently, and ensuring compliance with regulatory standards. You will work closely with cross-functional teams to enhance the overall customer experience and contribute to the success of our fintech company.

RESPONSIBILITIES

• Provide prompt and courteous customer service by addressing inquiries, resolving issues, and assisting with account management.
• Process financial transactions accurately and efficiently, including cashing checks, receiving deposits, and making withdrawals.
• Assist customers with opening accounts, processing check orders, and issuing debit cards.
• Conduct maintenance tasks on existing accounts, such as updating personal information and resolving account discrepancies.
• Handle customer inquiries and requests via phone, email, and in-person interactions.
• Ensure compliance with regulatory standards and company policies while performing all tasks.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
• Stay updated on product offerings, features, and industry trends to provide accurate information to customers.
• Contribute to a positive team environment by actively participating in team meetings and training sessions.

QUALIFICATIONS

High school diploma or equivalent; bachelor’s degree in finance, business administration, or related field preferred.
Proven experience in customer service, preferably in a financial institution or fintech company.
Strong understanding of financial products and services, including banking accounts, loans, and credit cards.
Excellent communication skills, both verbal and written, with the ability to explain complex financial concepts clearly and concisely.
Proficiency in using computer systems and financial software for processing transactions and managing customer accounts.
Ability to multitask and prioritise tasks in a fast-paced environment while maintaining accuracy and attention to detail.
Strong problem-solving skills with the ability to resolve customer issues effectively and efficiently.
Knowledge of regulatory requirements and compliance standards in the financial industry.
Customer-focused attitude with a commitment to delivering exceptional service and building positive customer relationships.
Team player with the ability to collaborate with colleagues and contribute to a supportive work environment.

ABOUT US

Emerging from the powerhouse merger of Alpha Futures and Atmos Data in late 2023, MATHIQUES is a revolutionary force in financial technology. MATHIQUES is a leader in research and development (R&D) that leverages its expertise in trading technology, data analytics, and secure data management to create groundbreaking solutions for the financial industry.

MATHIQUES’ mission is to attract forward-thinking investors who share their vision for the future of finance. Through its cutting-edge R&D, MATHIQUES develops innovative solutions that empower financial institutions and traders to make smarter, data-driven decisions, shaping the future of intelligent trading in the financial sector.

Job Identification: 30421
Job Category: Customer Service
Posting Date: 01/23/2024, 04:06 AM
Job Schedule: Full-Time
Locations: London
Work Hours: Monday – Friday, 8:45 a.m – 5:15 p.m
Experience Level: Entry Level