ZARA BOSKO

Customer Service Specialist

Mathiques

Zara Smith is a dedicated Customer Service Specialist at Mathiques, a leading fintech company revolutionising the financial services industry. With a passion for delivering exceptional customer experiences, Zara plays a pivotal role in ensuring client satisfaction and fostering long-term relationships with Mathiques’ diverse clientele.

Zara brings extensive experience in customer service and relationship management to her role at Mathiques. Her strong communication skills, combined with her deep understanding of the financial industry, allow her to effectively address client inquiries, resolve issues, and provide tailored solutions to meet their needs.

Career Highlights

  • Successfully managed a high volume of client inquiries and resolved issues promptly to ensure customer satisfaction
  • Collaborated with cross-functional teams to streamline processes and improve the overall customer experience
  • Maintained a high level of accuracy in recording client interactions and transactions
  • Implemented proactive strategies to identify and address customer needs, resulting in increased client retention
  • Demonstrated strong communication skills and professionalism in all client interactions

Education

  • Bachelor’s degree in Customer Service Management, University of Warsaw, Poland

Current Affiliations

  • Member of the Customer Service Professionals Association (CSPA)
  • British Heart Foundation
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years in customer service
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dogs
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years with Mathiques

"Every relationship is equally important—regardless of size or longevity. Every customer deserves to receive service beyond expectations."